Customer Service Specialist - Winona, MN

Company & Position Summary

Location: Winona Facility; 1705 Wilkie Drive, Winona, MN 55987

Shift/Hours:  Day Hours

Position Status: Full-Time


The Company: 
RiverSide Integrated Solutions, Inc. is an advanced Contract Manufacturer providing robust comprehensive solutions in Circuit Board Assembly, Electromechanical & Mechanical Assembly, Kitting, Supply Chain Management, Fulfillment, Distribution, and Reverse Logistics.  With a culture of customer focused solutions and continuous improvement, RiverSide Integrated Solutions, Inc. is uniquely positioned to respond to any customer need. As a co-worker, you will be offered a variety of competitive benefits including medical, dental, disability, life, 401K and more. Come join our team to be a part of a great organization!

The Team:
Our Customer Teams function as the main contact point for representatives of our customers.  We are the internal voice of the customer; we are order managers; we are new-product integrators; we are problem solvers.  It is our responsibility to cultivate and grow relationships based upon knowledge and service.

The Role:
The Customer Service Specialist works directly with external customers to understand their order and schedule needs and effectively communicate these to internal stakeholders.  You will work in both our internal business system and customer systems to ensure that day to day scheduling requirements and orders are met.

Responsibilities & Qualifications

You will spend your time:

  • Corresponding with customers regarding purchase orders and scheduling
  • Receiving and processing customer purchase orders
    • Reviewing material status and communicating issues to internal stakeholders and customers
    • Communicating customer schedule needs to internal stakeholders
  • Assisting with implementing customer changes to orders
  • Maintaining daily, weekly and monthly scheduling and order reports
  • Participating in customer team meetings, customer visits, new product introduction meetings and prototype kickoff meetings
  • Other projects and duties as assigned

We are excited about you if you have:

  • 2-year degree or comparable education/experience preferred 
  • Excellent verbal and written communication skills
  • Customer service experience preferred
  • The ability to manage multiple priorities and deadlines
  • Excellent attention to detail
  • Manufacturing and Electronics experience preferred
  • Good knowledge of Microsoft Suite (Excel, Word, Access)
  • Previous experience working with Materials Resource Planning (MRP) systems

Travel:

  • This position may travel between the RiverSide Lewiston and Winona facilities.
  • Infrequent travel for trainings and/or business needs may be required.

Physical Requirements:

  • Frequent bending, twisting, reaching, kneeling
  • Ability to walk, stand, and sit
  • Lifting up to 10 pounds

Work Environment:

  • Office setting