Many companies only judge their success based on delivering products to customers. But, there’s an important aspect they often overlook: what happens when a product is returned? Handling products returned to the original equipment manufacturer (OEM) is referred to as reverse logistics.

When a customer returns something, the OEM is responsible for several things. First, they need to figure out how to ship it back to their warehouse. Then they need to decide if they can fix it or salvage parts. All of these things fall under reverse logistics

It takes a lot of time and money for OEMs to handle reverse logistics. That’s why so many hire other companies, called contract manufacturers, to do it for them. RiverSide Integrated Solutions (RIS) is a contract manufacturer that offers full-service solutions for our customers, including reverse logistics.


Reverse logistics has become even more important in recent years because more people are shopping online. This means there are more returns to deal with. Companies must recognize reverse logistics because it affects many aspects of the business. It impacts reputation and profits and can cause other problems if not handled well.

But, if companies can improve the process, they recieve many benefits. They can save money, make their customers happier and be more environmentally friendly. This can help them stand out from other companies. Plus, having an excellent reverse logistics strategy is more valuable than just thinking of it as a cost.

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Companies focus on reverse logistics because it can save them money. Keeping inventory is expensive, so manufacturers want to make the most of what they have. By making returns, repairs and replacements faster, companies can reduce how much inventory they need and save money.

A strong reverse logistics system also means that companies can use their products longer. This means they can get more value out of what they make.

And finally, reverse logistics can also help companies save money on transportation, shipping and customer service costs.


Customers are more likely to come back if they have a good experience. If they don’t like a product, it’s important to fix the problem quickly. This can make a big difference in how they see your brand.

More and more people are shopping online, and they want it to be easy to return things. If you make it easy for them, it shows that you care about them.

Making sure returns go smoothly can mean the difference between a one-time customer and someone who returns repeatedly. This affects how much money you make. So it’s vital to have a good returns process that keeps customers happy.

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Have you ever thought about what happens to all the products that get thrown away? Companies need to do their part in being environmentally friendly. One option is to implement sustainable supply chain programs.

Designing a robust reverse logistics program can make a big difference. It does so by reimagining how we handle returned or no-longer-needed products. Instead of just throwing them away, we can find ways to reuse, sell, or recycle them. This not only helps the environment, but it also makes our company look good.


It’s essential to monitor returns in the supply chain, just like any other part of the process. Manufacturers need to do more than just deal with returns. They need to figure out why certain products are returned. Once they do this, they can reduce how often that happens. In the end, this will help the business run more smoothly.

Once this has been sorted, it’s easier to see what’s happening across the entire supply chain. This means you can track how things are going from start to finish. Then you can look at how to improve processes. It’s easier to manage your supply chain if you see what’s happening.


Manufacturers must ensure they meet their customers’ needs and can get value back from returned products. That’s why it’s important to have strict procedures for handling returns, warranties and any repairs or refurbishments.

But many companies don’t have the people or resources to do this themselves. Instead, they turn to contract manufacturers like RIS to help. This allows them to return the value of their products. It also frees them up to focus on things like making better products and keeping their customers happy.

At RIS, we have a team of experts who can help with all kinds of repairs. We do refurbishments, product testing, warranty claims and parts replacement. Our experienced team can help with all kinds of products. We specialize in electronics, mechanical parts and even systems that use water or other fluids.

About RiverSide Integrated Solutions

RIS is an advanced contract manufacturer providing robust solutions in circuit board assembly and product assembly. We employ more than 350 people and provide services to OEMs worldwide. We operate two state-of-the-art manufacturing facilities within the US.

With all of the choices in contract manufacturers out there, we know it can be challenging to find someone who understands your business model and has your best intentions in mind. RIS has always proven to be a win-win-focused relationship.

As your one-stop shop, we have the capabilities, capacity, quality assurance standards and resources to support all of your manufacturing needs. We understand that supply chain management is complex and very time-consuming, so we urge our customers to utilize us in the fullest capacity.

Our total-package solutions include:

Contact us today at (507) 523-3220 to see how we can help with your manufacturing project, or click contact us for a quote.

The Value in Strong Reverse Logistics
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The Value in Strong Reverse Logistics
The value in strong reverse logistics management: lower costs, increased asset utilization, happier customers and improved brand reputation.
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RiverSide Integrated Solutions
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