Selling products to customers is only half the battle. Ensuring a seamless logistics process for returns is equally important. Planning for this critical aftermarket process is called reverse logistics. After a product is sold and then returned to the company, it enters a reverse logistics process. This process is all about handling those returned products.

For example, a manufacturer’s product moves through the traditional supply chain network, ultimately reaching the customer. If a customer returns a product for any reason, it will travel in reverse through the supply chain network. The company that made it is responsible for ensuring it gets where it needs to go. This might involve testing, fixing, recycling or throwing it away. Reverse logistics is all of these logistics together.


In addition to satisfying the customer’s needs, the manufacturer must recapture the value of the returned product. Manufacturers should follow certain steps to ensure that products are returned and handled correctly. These include managing returns, dealing with warranty claims, getting authorizations for returns and fixing up items. Some items will be recycled or disposed of, while others can be sold again.

The role of reverse logistics has become even more critical with eCommerce’s arrival and continued growth. In the past few years, more stores have been moving from physical locations to selling online. This has led to a lot more returns. This workload puts pressure on the companies to manage everything correctly.

Companies can no longer afford to treat reverse logistics as “the cost of doing business.” When companies don’t handle their product returns efficiently, it can damage their reputation and bottom line. It also causes problems throughout the supply chain. So, it’s essential to make sure reverse logistics is optimized.


Great news! Simplifying the process of how products are returned in your supply chain can have a lot of positive effects. Some are saving money, making customers happier, and reducing environmental waste. It can make your company stand out among the competition. Also, the advantages of implementing a reverse logistics strategy, as detailed below, far outweigh the implementation cost.


The reason reverse logistics is so important to companies is its cost benefits. We all know inventory costs money, and manufacturers should always have the goal “to do more with less.” Minimizing product return, repair and replacement times reduce the inventory requirements, thus, decreasing the capital tied up in inventory.

An optimized reverse logistics solution can help extend a product’s life. Repairing or recycling can help manufacturers get more value from the product and better use their resources.

Furthermore, implementing a solid system for handling returns can lead to lower costs. Transportation, shipping, administrative work and technical support are cheaper when carefully planned. This can help save money and improve overall efficiency for the company.


Simply put, happy customers are return customers. If a customer has a bad experience with a product, you must make it right. Efficiently repairing or replacing products can directly affect how customers feel about your brand.

Also, as online purchases grow, customers expect convenient and hassle-free returns without going to a store. A robust, customer-oriented reverse logistics process says, “We go the extra mile!”

Effectively managing return orders could be the difference between a one-time customer and a returning one. Thus, having a successful reverse logistics system impacts revenue.

Investing in reverse logistics processes that help maintain high customer satisfaction levels is crucial.


Does your company dispose of products properly? Companies must take action to protect the environment. They can do this by ensuring their supply chain programs are sustainable. One part of the business with ample opportunity for environmental benefit is reverse logistics.

Reverse logistics can help you determine how to reuse or recycle materials that might typically get thrown away. Instead of contributing to landfills, you can find new ways to use those materials. It’s a win-win situation for everyone!


Many supply chains only measure success until the product is delivered. While this is sometimes an accurate measure of customer satisfaction and profit, it doesn’t account for all situations.

Efficient product delivery and return handling systems help track your supply chain and improve network performance. This benefit lets you track logistics performance across a product’s life cycle and better identify improvement opportunities.

Without this transparency, overseeing and holistically managing your supply chain operations is impossible.


Many companies need help managing returns and providing customer support for those returns. This can be a significant challenge for any business to address. It can be very costly to have these resources in place. That’s why companies turn to RiverSide Integrated Solutions (RIS) for reverse logistics management.

RIS offers a program for dealing with products that need repairs, refurbishment or warranty services. We do this for products at any stage in their life cycle.

Whether it’s end-of-life product support or new warranty claims, our repair program keeps your products running. We designed our program for handling returns to provide the most help to our customers possible. We understand that this is when they need the most support.

Here are a few of the benefits of RIS’s reverse logistics program:

100% Customized

We design our reverse logistics programs per our customer specifications. Our programs can handle all your repair, refurbishment and warranty work.


An effective repair program isn’t complete without an adequate returns program. RIS can help establish a returns program customized to your needs.


We complete repairs following RIS-generated work instructions that meet our customers’ defined quality standards.

Refurbished vs. New

We can provide parts for your service replacement program. We do this by either using refurbished parts whenever available. Refurbished parts typically save 50% or more over the cost of new parts.

Peace of Mind

Focus your energy elsewhere, knowing that experts back your products to keep them running. We handle all testing, part replacement, warranty tracking and returns management.

About RiverSide Integrated Solutions

RIS is an advanced contract manufacturer providing robust solutions in circuit board assembly and product assembly. We employ more than 350 people and provide services to OEMs worldwide. We operate two state-of-the-art manufacturing facilities within the US.

With all of the choices in contract manufacturers out there, we know it can be challenging to find someone who understands your business model and has your best intentions in mind. RIS has always proven to be a win-win-focused relationship.

As your one-stop shop, we have the capabilities, capacity, quality assurance standards and resources to support all of your manufacturing needs. We understand that supply chain management is complex and very time-consuming, so we urge our customers to utilize us in the fullest capacity.

Our total-package solutions include:

Contact us today at (507) 523-3220 to see how we can help with your manufacturing project, or click contact us for a quote.

Reverse Logistics in Your Supply Chain
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Reverse Logistics in Your Supply Chain
Discover the significance of reverse logistics in your supply chain and how it impacts cost reduction, customer satisfaction and more.
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RiverSide Integrated Solutions
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